Orders are sent via NZPost.
New Zealand: Please allow 2-7 working days to produce your order + estimated delivery time of 1-3 working days
Australia: Please allow 2-7 working days to produce your order + estimated delivery time of 3-10 working days
Your order may take longer, due to one of the following reasons:
- Rural Delivery:
Please allow an extra day or 2 if being delivered to a rural address
It's possible that at one stage of our process we noticed something wrong with your product. This could be a speck of dirt, a spot of ink or some other imperfection. If this was near the final stages of packaging or dispatch then a reprint will have caused some delays. Reprints can add some days on to the turnaround time, but we're sure you’d rather wait for the perfect product.
- Heavy production (e.g. around pre-Christmas season or after a deal expiry):
Another reason could be you ordered in a rush season of the year, e.g. just before Christmas or after a one day deal has expired. We really try to avoid this, but should your order be later than expected, it could also be due to a temporary production bottleneck.
In any case, if you are seriously worried and it has been over 3 weeks since you placed your order then contact us and we can find out what's going on. Please be assured that no order can get lost in our system.