How long will it take to receive my order?

Orders are sent via NZPost.

New Zealand: Please allow 2-7 working days to produce your order + estimated delivery time of 1-3 working days

Australia: Please allow 2-7 working days to produce your order + estimated delivery time of 3-10 working days 

Your order may take longer, due to one of the following reasons:

  • Rural Delivery:

Please allow an extra day or 2 if being delivered to a rural address

  • Reprint:

It's possible that at one stage of our process we noticed something wrong with your product. This could be a speck of dirt, a spot of ink or some other imperfection. If this was near the final stages of packaging or dispatch then a reprint will have caused some delays. Reprints can add some days on to the turnaround time, but we're sure you’d rather wait for the perfect product.

  • Heavy production (e.g. around pre-Christmas season or after a deal expiry):

Another reason could be you ordered in a rush season of the year, e.g. just before Christmas or after a one day deal has expired. We really try to avoid this, but should your order be later than expected, it could also be due to a temporary production bottleneck.

In any case, if you are seriously worried and it has been over 3 weeks since you placed your order then contact us and we can find out what's going on. Please be assured that no order can get lost in our system.

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