How to redeem a Photo Canvas Voucher

Congratulations on your 
Photo Canvas Voucher purchase!

  1. Download the free My-books software from www.my-books.com (if you have already downloaded the software to your computer, click on the My-books icon on your desktop to open the software)

  2. Select ‘Gifts and More’, then 'Canvas Prints'. From here you can choose from our wide selection of canvas prints, or Design your own.

Warning: Make sure you select the correct format orientation you want, once you have started designing your canvas you cannot change the orientation!

Canvas.PNG

3. Now for the fun part… it’s time to get creative! You can add photos, text and graphics, edit the layouts, change themes… you are only limited to your imagination! Click here for all you need to know about editing your project, adding photos, changing themes and more!

  1. Remember to save your project to your computer as you go. Click here for information on how to save, open, and delete projects.
  2. Ready to order? Firstly and most importantly, you MUST proof your entire project in ‘Full’ view mode. What you see in ‘Full’ view mode = What you will receive printed. Click the "Preview" button on the top right of the screen, then click the "View full-screen" button (the square button with 4 arrows) to view your project in "Full" view mode. 
    Canvas_preview2.PNG
    Canvas_preview.PNG



    • If it looks incorrect here – it will print incorrectly.

    • You are 100% responsible for your order, at My-books, we aren't able to edit, change or cancel customer files… so be sure it's 100 perfect before you order!

    • Tip: Once you submit your order, it begins printing almost immediately, so we cannot cancel it. Nor can we fix typos or other errors for you. You are 100% responsible for your order.

  3. Happy? Great! Click on ‘Add to cart'

  4. Now this is a really important part... it is vital you do this for your code to apply at the checkout… Select the correct size and quantity for your voucher.
    When selecting the size...

    • Small  is valid for:
      • 11x14" / 28x35cm 
    • Medium is valid for:
      • 16x20" / 40x50cm
    • Large is valid for:
      • 20x30” / 50x75cm

Canvas_add_to_cart.PNG

After clicking “Add to Cart”, you will be taken to a screen showing you what items are in your cart. You will see a red warning under your project saying “Please review and approve before placing order”. Now’s your last chance! Have you reviewed your project? Are you sure? Now is the time to check…If you are happy to carry on, click on the red warning and select Approve.

  1. Now that you have approved your project, you can select “Check out” and proceed to the last step of the ordering process. At the checkout, complete all your customer information. At the bottom of the page, enter your Treat Me voucher code and click ‘Apply’. Then click “Continue”.

  2. You will then be given another chance to review your order before completing it. Once your order is complete, you will see a message pop up ‘Your order was successful’ and you will then receive an email confirmation to your inbox, approx 30 minutes later. Delivery is within 10 working days of submitting your order.

If you have any questions or need help creating your photo canvas, check out the My-books FAQs or contact the My-books team through the support centre: http://support.my-books.com/hc/en-us

Customer support hours: Tuesday – Friday, 10am - 4pm (excluding public holidays)

Be sure to contact us with your feedback, we’d love to hear from you!

Lastly…. enjoy!

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